The ability to listen deeply and ask the right questions is at the heart of effective communication, leadership, and collaboration. Active listening builds trust, improves understanding, and strengthens relationships, while purposeful questioning unlocks insights, stimulates thinking, and drives better outcomes.

This interactive program equips participants with the practical tools and techniques to listen more effectively and ask powerful questions that create clarity, engagement, and action. Through practice, role-plays, and reflection, participants will leave with enhanced confidence in their communication skills.

The Power of Listening and Questioning

• Why listening is more than just hearing.

• The role of questioning in influence, problem-solving, and coaching.

• Common barriers to effective listening and how to overcome them.

Core Listening Skills

• Techniques for demonstrating presence and focus.

• Listening for meaning, emotion, and what is unsaid.

• Using silence effectively in conversations.

• Practical exercises: building awareness of listening habits.

Asking Powerful Questions

• Different types of questions: open, probing, clarifying, reflective.

• Avoiding leading or closed questions that limit dialogue.

• Questioning frameworks to guide productive conversations.

• Practice activity: reframing unhelpful questions into powerful ones.

Applying in Real Situations

• Listening and questioning in feedback conversations.

• Using questioning to coach, mentor, or support problem-solving.

• Navigating difficult or emotionally charged conversations.

• Role-plays: applying skills in workplace scenarios.

Building Lasting Habits

• Recognising personal listening and questioning strengths.

• Creating daily practices to enhance presence and curiosity.

• Reflection and action planning: embedding skills into everyday communication.

Key Outcomes

• Recognise the importance of active listening and powerful questioning.

• Demonstrate listening skills that build trust and understanding.

• Ask questions that open dialogue, clarify meaning, and stimulate ideas.

• Apply listening and questioning techniques in real workplace conversations.

• Build ongoing habits that strengthen communication effectiveness.

Delivery Style

• Engaging facilitation with practical exercises.

• Role-plays, group discussions, and real-life scenarios.

• Self-reflection activities and personal action planning.

Course Materials Provided

• Participant workbook.

• Questioning framework and examples guide.

• Conversation planning templates.

• Follow-up resources and reading list.

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