As an employee in the APS, you have a critical role in promoting the organisation's vision, mission and business objectives and in assisting government in managing new and emerging challenges. Important skills are required to ensure you can best service your office, your team, and the public effectively.

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This program is designed for those looking to enhance their capability in their current role and/or for those looking to move to the next APS grade. The workshop is constructed to ensure the core modules are progressive and aligned to ensure the best outcome for participants.

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In each module we’ll delve into important skills, providing insights into how they can be learnt and make the outcomes tangible and implementable when back in the workplace.

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Communicating Effectively to Improve Your Stakeholder Brand and Engagement Capability

• Learn the personalities and techniques of communication - The 7 Cs of communication

• Discover how to communicate effectively to influence and persuade

• Learn how to gain stakeholder buy-in to achieve expected outcomes

• Discover how to improve your stakeholder brand

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Emotional Intelligence (EQ) 

• Understanding your EQ and identifying areas for growth

• Learn the qualities of empathy and EQ to advance yourself as an effective leader

• Explore the impact of your EQ on your team and the wider organisation

• Leveraging your EQ as a strength in your team and organisation

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Dispute Management and Resolution

• Learn how to handle conflict

• Understand conflict resolution strategies

• Learn to embrace differences

• Strategies to create a conflict free environment

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Agile Leadership

• Exploring agile leadership and why it is important in APS leadership

• Learn the key attributes of an agile leader 

• Explore strengths you can leverage and how to build other capabilities

• Discover how to create an agile culture to improve leadership & team effectiveness

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Managing Up to Create an Effective Partnership

• Create awareness of communication and leadership styles and preferences

• Understand strategies to assist your manager in delivering outcome

• Fostering a productive and effective partnership

• Creating a relationship that instills value

Leading a Culture of Effective Decision Making

• Identify the end goal and the need for an effective decision

• Analyse your options and the alternatives available

• Comparing data and evidence available to draw the right conclusion

• Effective execution techniques

Key Outcomes

• Communicate effectively and influence stakeholders to achieve positive outcomes

• Drive and deliver on change while maintaining high team performance

• Utilise emotional intelligence (EQ) to enhance leadership effectiveness

• Develop their agile leader attributes to boost capability.

Delivery Style

• Engaging facilitation with practical exercises.

• Role-plays, group discussions, and real-life scenarios.

• Self-reflection activities and personal action planning.

Course Materials Provided

• Participant workbook.

• Follow-up resources and curated reading list.

Enquire now...