In today’s global and diverse workplaces, the ability to communicate effectively across cultures is essential. Differences in values, norms, and communication styles can lead to misunderstanding — but when managed well, they foster innovation, stronger collaboration, and inclusion.

This program equips participants with the tools to navigate cultural differences with respect and professionalism. Through practical scenarios, reflection, and skill-building activities, participants will learn how to adapt their communication style, reduce misunderstandings, and build inclusive relationships.

Understanding Cultural Differences

• The impact of culture on communication and behaviour.

• High-context and low-context communication styles.

• Reflection activity: recognising personal cultural assumptions.

Communication Styles Across Cultures

• Verbal and non-verbal differences in communication.

• Approaches to hierarchy, authority, and decision-making.

• Case study: examples of cross-cultural workplace interactions.

Recognising and Reducing Bias

• Identifying unconscious bias and its effects.

• Strategies for building inclusive communication habits.

• Practical activity: reframing assumptions into curiosity.

Adapting Communication for Diverse Audiences

• Tailoring messages for multicultural and global settings.

• Managing cross-cultural misunderstandings with respect.

• Group activity: role-play scenarios of cultural miscommunication.

Building Inclusive Practices

• Encouraging inclusivity in team and client interactions.

• Action planning: strategies to enhance cross-cultural competence.

• Tools and resources for continued development.

Key Outcomes

• Recognise the influence of culture on communication styles.

• Communicate more effectively with colleagues and clients from diverse backgrounds.

• Reduce misunderstandings by adapting communication appropriately.

• Build inclusive, respectful, and collaborative professional relationships.

Delivery Style

• Engaging facilitation with practical exercises.

• Role-plays, group discussions, and real-life scenarios.

• Self-reflection activities and personal action planning.

Course Materials Provided

• Participant workbook.

• Cultural awareness self-assessment tool.

• Inclusive communication checklist.

• Follow-up resources and curated reading list.

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