Clear, confident communication is at the heart of professional and team success. Whether you are writing a persuasive email, delivering feedback, or presenting ideas in a meeting, your ability to communicate effectively directly impacts your influence, credibility, and career progression.

This interactive, hands on and practical, one-day program is designed to strengthen both written and in-person communication skills. Participants will leave with practical techniques to write with clarity and confidence, engage in conversations more effectively, and present themselves with impact.

Module 1: The Foundations of Effective Communication

Understanding communication styles and barriers.

The role of clarity, tone, and empathy in professional exchanges.

Identifying personal strengths and growth areas.

Module 2: Written Communication Skills

Writing with purpose: structuring emails, reports, and short messages.

Choosing the right tone for different audiences.

Techniques for concise, clear, and professional writing.

Practical exercises: rewriting unclear messages into strong, impactful communication.

Module 3: Communicating with Impact in Person

Building confidence in face-to-face and virtual conversations.

Active listening: how to understand before responding.

Verbal and non-verbal communication cues.

Roleplay activities: handling difficult conversations and building rapport.

Module 4: Presentation and Persuasion Skills

Crafting key messages for meetings and presentations.

Storytelling techniques to engage audiences.

Body language, voice, and presence.

Short participant presentations with peer and facilitator feedback.

Module 5: Action Planning and Next Steps

Reflecting on personal communication style.

Setting individual goals for ongoing development.

Tools and resources for continued improvement.

Key Outcomes

By the end of the program, participants will be able to:

Write with greater clarity, professionalism, and influence.

Communicate ideas with confidence in person and online.

Build stronger workplace relationships through active listening and empathy.

Present with presence, persuasion, and impact.

Delivery Style

Engaging facilitation with practical exercises

Role-plays, group discussions, and real-life scenarios

Self-reflection activities and personal action planning

Course Materials Provided

Participant workbook

Communication style diagnostic tool (optional)

Templates for feedback and conversation planning

Follow-up resources and reading list

Enquire now...