Effective negotiation is essential for building strong relationships, resolving differences, and achieving positive outcomes. Whether securing agreements, managing conflict, or influencing stakeholders, strong negotiation skills help professionals create win-win results while maintaining trust and respect.

This interactive program provides practical tools and techniques to prepare for and conduct negotiations with confidence. Participants will practise strategies, engage in role-plays, and reflect on their personal negotiation style to strengthen their capability in real-world situations.

The Foundations of Effective Negotiation

• Understanding key principles of negotiation.

• The difference between positions and interests.

• Common pitfalls in negotiation and how to avoid them.

Preparing for Negotiations

• Identifying priorities, trade-offs, and alternatives.

• Researching and anticipating the other party’s perspective.

• Setting clear goals and defining success.

Building Rapport and Trust

• Establishing positive relationships through respect and credibility.

• Communicating assertively while maintaining empathy.

• Using body language and tone to build trust.

Negotiation Strategies and Tactics

• Exploring collaborative and competitive approaches.

• Making and managing concessions effectively.

• Handling resistance and finding common ground.

• Role-play activity: practising workplace negotiation scenarios.

Action Planning and Reflection

• Identifying personal strengths and growth areas.

• Reflection: lessons from past negotiation experiences.

• Action planning: applying strategies to real-life situations.

Key Outcomes

• Prepare effectively for a variety of negotiation contexts.

• Use questioning, listening, and persuasion to build agreement.

• Manage conflict while maintaining positive relationships.

• Apply strategies to achieve fair and sustainable outcomes.

Delivery Style

• Engaging facilitation with practical exercises.

• Role-plays, group discussions, and real-life scenarios.

• Self-reflection activities and personal action planning.

Course Materials Provided

• Participant workbook.

• Negotiation planning template.

• Checklist for preparing and conducting negotiations.

• Follow-up resources and curated reading list.

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